Reference

Terms and Conditions That Govern Your good1 Account

These terms set out what you agree to when you open and use a good1 account, including how we handle your wallet transactions through bKash, Nagad, and Rocket.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law determines accessTerms updated when policies changeContact us for any disputes
good1 Terms and Conditions That Govern Your good1 Account
HOW WE HANDLE THIS

Account Security and Terms Enforcement at good1

We enforce these terms consistently across all accounts to keep the platform fair. Your account data is protected with SSL encryption, and wallet activity — whether through bKash, Nagad, or Rocket — is logged against your account for verification and dispute resolution. If you believe a term has been applied incorrectly to your account, you can raise it through live chat or email and we will review the relevant transaction record.

Data Retention

We retain your account and transaction records for as long as required under applicable rules. You can request a summary of your own data by contacting support through live chat or email.

Account Security

SSL encryption covers every session on good1. Your login credentials and wallet details — including linked bKash or Nagad numbers — are stored securely and never shared with third parties.

Terms Updates

When we revise these terms, we post the updated version on this page. We may notify you via your registered account email so you are not caught off guard by a policy change.

Dispute Process

Raise any disagreement about how a term was applied to your wallet activity or account access. Our support team reviews the transaction log and responds with a written outcome.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

Team online

Live Chat

Open the chat widget inside your account dashboard to ask about a specific clause, a wallet transaction dispute, or account eligibility. We respond during active support hours.

Email Support

Send a detailed query to our support address for anything that needs a written response — wallet payment records, account-use disputes, or a formal terms clarification request.

Help Centre

Our help centre covers the most common terms questions around bKash deposits, Nagad withdrawals, account suspension, and what happens if your region becomes ineligible.

Common Questions About Our Terms

If something in our terms is unclear, check these questions first. They cover the scenarios we hear about most — account eligibility, wallet rules, and what to do if you disagree with a decision.

These terms apply to every person who opens or uses a good1 account, including anyone who makes deposits via bKash, Nagad, or Rocket. Eligibility depends on your local law and region.

We can update these terms when our services or applicable rules change. We aim to notify you via your registered email, and the updated version takes effect when posted on this page.

Contact us through live chat or email with your account details and the specific clause in question. We review the relevant transaction log and provide a written response within our standard handling period.

Yes. Any deposit or withdrawal processed through bKash, Nagad, or Rocket on your account falls under both our terms and the payment provider's own terms. Both sets of conditions apply at the same time.

Access to our platform depends on local law and eligible regions. If your region is not supported, account creation and wallet transactions will not be available to you under these terms.

No. Each good1 account is personal and non-transferable. Sharing login credentials or allowing another person to operate your account is a breach of these terms and may result in account suspension.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.