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What You Need to Know Before You Play

Using good1 means you accept our account terms, eligibility rules and the conditions that govern how your wallet — bKash, Nagad or Rocket — connects to your account.

Eligibility by local lawbKash, Nagad, Rocket account conditionsAccount ownership termsJurisdiction-dependent accessPolicy update notices

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CONTACT LEGAL

How to Reach Us on Legal or Account Questions

If you have a specific question about our terms, an account eligibility concern, or a dispute about a balance connected to your bKash or Nagad wallet, our support team handles these through the channels below. Raise your issue clearly and include your registered account ID so we can locate your record without delay.

Our Legal Position and How It Affects Your Account

good1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

good1 operates under a set of terms that govern every account action — from the moment you open an account to each deposit you send via bKash, Nagad or Rocket. Whether access is lawful in your location is your responsibility to confirm. We do not make

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eligibility decisions on your behalf, and our terms do not override the laws of Bangladesh or any other jurisdiction. Each account is personal and non-transferable. Sharing account credentials, using another person's bKash or Nagad wallet to fund your account, or attempting to open multiple accounts under
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one identity are all violations of our account terms. If we detect any of these actions, we reserve the right to suspend or close the account and withhold pending balances pending review. Our terms are updated from time to time. When material changes occur, we notify
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you via the contact details registered to your account. Continuing to use the platform after a notice period counts as acceptance. If you disagree with a change, the correct step is to close your account before the effective date and request any eligible balance withdrawal to
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your registered Rocket or bKash wallet.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE DATA

Security, Data Retention and Account Access Rules

We handle your account data carefully and only for the purposes tied to running your account — processing your bKash or Nagad deposits, verifying withdrawals, and maintaining your transaction history. We do not sell your information to third parties. Here is how each area works in practice.

Data Retention We keep your account records for as long as your account is active and for a defined period after closure, as required by our internal audit process and applicable policy.

Cookie Use We use session cookies to keep your account logged in during a visit and analytics cookies to understand how our lobby pages are used. You can manage cookie preferences in your browser settings.

Account Security Your account is protected by an OTP step at login and when you link a new bKash or Rocket wallet. Never share your OTP with anyone — our team will never ask for it.

Data Request and Corrections To request a copy of your account data or correct a registered detail such as your Nagad number, contact support via live chat and verify your identity with your account ID.

Common Questions About Our Terms and Policies

These are the questions we receive most often about account eligibility, data rights and policy conditions. If your question is not here, reach us directly through live chat with your account ID ready.

Whether access is lawful depends on your local law and whether your region is listed as an eligible territory. We recommend confirming this under Bangladeshi law before opening an account.

No. Each account must be funded only from a wallet registered in your own name. Using another person's bKash, Nagad or Rocket wallet breaks our account terms and may result in suspension.

Contact our support team via live chat or email, quote your account ID, and ask for a data summary. We process these requests in line with our stated retention and data policy.

If your account is closed in good standing, any eligible balance is returned to your registered bKash or Rocket wallet after a verification step to confirm wallet ownership.

We send a notice to the contact details on your account before material changes take effect. Continuing to use the platform after that period means you accept the updated terms.

One account per person is the rule. Multiple accounts under one identity violate our terms. If we detect duplicates, both accounts may be reviewed and balances may be held pending an investigation.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Need to Know Before You Play

How to Reach Us on Legal or Account Questions

Security, Data Retention and Account Access Rules

Common Questions About Our Terms and Policies

01 Is using good1 legal in Bangladesh?

02 Can I use someone else's bKash to fund my account?

03 How do I request a copy of my account data?

04 What happens to my balance if my account is closed?

05 How will I know if the terms change?

06 Can I have more than one good1 account?

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